ABOUT SHIPPING

WE SHIP INTERNATIONALLY VIA DHL / EMS FOR AN ADDITIONAL FEE. EMILI JEWELLERY IS NOT RESPONSIBLE FOR THE PAYMENT OF ANY DUTIES, TAXES OR OTHER FEES ASSESSED TO INTERNATIONAL SHIPMENTS AND EMILI JEWELLERY IS NOT RESPONSIBLE FOR ANY DELAYS OR OTHER ISSUES THAT MAY ARISE
WHEN SHIPPING INTERNATIONALLY. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER.

RETURN & REPAIR

FOR EMILI JEWELLERY ONLINE PURCHASES ONLY. EMILI WILL ACCEPT FULL PRICED, UNWORN MERCHANDISE RETURNED WITHIN 14 DAYS FOR STORE CREDIT OR EXCHANGE OF PRODUCT ONLY.
MERCHANDISE MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING THE ORDER.
MERCHANDISE MUST BE UNWORN, IN NEW CONDITION, WITH NO DAMAGES.
ALL EARRINGS AND PERSONALIZED PIECES ARE FINAL SALE, NON-EXCHANGEABLE.
MERCHANDISE THAT IS RECEIVED WITH ANY DAMAGES MAY BE RETURNED TO CUSTOMER WITHOUT PRIOR NOTICE AND MAY RESULT IN DENIAL OF RETURN.
EMILI MUST AUTHORIZE ALL RETURNS AND EXCHANGES. ANY UNAUTHORIZED RETURNS RECEIVED WILL BE DENIED AND ITEMS WILL BE SENT BACK TO THE CUSTOMER WITHOUT PRIOR NOTICE.
HOW TO RETURN / REPAIR
APPROVED RETURNS ARE ONLY VALID WITHIN 30 DAYS BUSINESS DAYS AFTER ISSUANCE.
ITEMS WILL BE EXCHANGED UPON CURRENT STOCK CONFIRMATION. SHOULD THE ITEM NOT BE IN STOCK, A STORE CREDIT WILL BE ISSUED.
SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE.
ORDERS CANNOT BE CANCELED AFTER THE ORDER HAS SHIPPED.
CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING.
EMILI JEWELLERY WILL ONLY ISSUE A RETURN IN THE FORM OF STORE CREDIT TO BE USED AT EMILIDESIGNS.COM OR AN EXCHANGE THROUGH TO INQUIRE OR SUBMIT A RETURN REQUEST PLEASE EMAIL RETURN@EMILIJEWELLERY.COM

FOR FUTURE INQUIRE PLEASE CONTACT US VIA

SALES@EMILIJEWELLERY.COM OR CUSTOMERS@EMILIJEWELRY.COM